Being recommended by your customers is a great achievement and a free way of promoting your business because of your quality, care and love to your customers. A customer that recommends your business to another person makes it much more realistic and considerate. Being recommended is a form of trust and reliability of your great business.
Be true to your customers by listening, speaking and offering solutions to your customers for you will earn their recommendation. The time you give to your customers is a long term investment. Building relationships with your customers in the long run will make your business more prosperous.
Build strong relationships with your customers. To make it smoother for your customers to recommend you, give out a few more extra business cards to your loyal customers so they will have an easier way of showing your business to others. Also, a website that is easy to remember makes it easier for people who were recommended to check out your business.
Customers will bring in new customers to your business. There are many different companies that may offer the same product or service so the best way to compete is to establish strong relationships with your customers. Your loyal customers will recommend your business to their friends and families. If you have a business and have experienced the power of recommendation, feel free to share your experience in this article using the comment section. Thank you!
8 Comments
Not much to add, that is the way it is
This is very true to receive a recommendation from a customer is very valuable. It is also important to keep in mind that a dis-satisfied customer will tell 10 friends not to use your service.
General rule of thumb: Satisfied customers will only tell to 2 other people, but unsatisfied customers will tell to another 11.
So make sure we have the best of offering before we make it easier for our customers to ‘tell’ about us..
We have a real estate business. Such sales businesses benefits a lot from recommendation. Hence it is always a must to take care of your customers well even if they are not buyers. An aquaintance recommended us to a buyer which in turn recommended us to relatives who also became buyers so on and so forth.
I visited an interesting site I want to share with you the Young Entrepreneur Society from the http://www.YoungEntrepreneurSociety.com. A great documentary about successful entrepreneurs.
Biz- yep!
Debo- Dissatisfied customers are businesses worse nightmare!
Zedd- Couldn’t agree with you more!
Kian- Treat everyone well and almost everyone will treat you well =D.
So true! Sometimes the best thing that can be said about a company (or web site) is nothing! Bad news tends to travel faster and louder.
You would suprised how many people in bands (music industry) don’t do exactly what you say. Fans are customers. I spent years in bands trying to figure out why there were so many hollier than thow people in the music industry. haha. Excellent post!
scott
Shari- Yeah, and that’s life.
Scott- Thanks =D!