Do you give your customers a good impression? Are you one of those companies that don’t greet their customers? How about not offering tea or coffee to your clients as they walk in to talk business? Sometimes, neglecting some of the smallest things can have a devastating effect to your business. Even the bathroom can give a really bad impression to your business if it’s dirty.
If you think about it, little things actually matters a lot in the long run because it all stacks up substantially in the end. Neglecting some of the smallest things can ruin your good impression which can hurt your business substantially. Neglecting small things like greeting your customers and clients can give a lasting bad impression which will hurt future growth for your business.
Even small impressions are powerful enough to make the customer be satisfied. It is not just all superior products and services that win the hearts of the customers. Giving a good impression counts and everything you do (no matter how little) has weight in it. A warm greeting, friendly smile, bowing, handshake, politeness and even a clean bathroom can go a long way in business.
All those little impression you make are being watched and carefully studied by your customers and clients to see how serious you are in your business venture. Neglecting small things can cost you a lot in the long run. Let’s all be cautious in every small thing that can make a difference.
7 Comments
hi,
i just want to write about this topic hehe, thanks for info.
i want to write about our first impression on other people blog and how to capture it, any idea?
You are so very correct. And this is especially crucial for small businesses. Where you may not be able to offer the discount, or some other availability of a large business, your attention to detail, personalization, and gold star treatment of each client will keep your clients from turning to those larger companies.
You’re a smart cookie David. I really detest dirty bathrooms, and being ignored when I walk into a business will make me feel unwelcome…so I leave.
I’m always amazed by how many companies forget the small stuff. And I try very hard to notice that small stuff when it IS there and appreciate it.
The problem, since it IS small stuff, is that it is not easy to notice it when it happens. Find a company you respect ad enjoy being a customer of, and I’m betting there are many small things that they do that make you feel that way. But try to break it all down logically, and you’ll have a hard time finding the “little” things that they do every time you go.
Pay close attention next time, and try to emulate the things you notice in your own business - I think you’ll be amazed by the results!
Fair Winds,
Andrew
http://www.vmdirect.com/crescendomedia
Lankapo- the blog theme makes a great first impression. A clean and uncluttered blog is a good impression to viewers.
Shelia- Indeed, those good impressions can distinguish yourself from your competitors.
Karen- Same here!
Andrew- researching and emulating some of the things your competitors do is a good way to fight the competition.
like urs is it hehehe
thanks for the info
You can say that =).