Convert Fearful Online Consumers into Loyal Customers

Hackers have always been a concern on the internet. Countless victims retell their stories of how their credit card information and identities were stolen after an online business transaction. More and more consumers are weary of shopping online. If you are an online retailer, just converting a handful of fearful online consumers into loyal customers can make your online business prosper.

Consumers are more watchful and precautions of purchasing online because of hackers. The only way to secure your customers business transactions is through encryption. You can convert fearful consumers into loyal customers by advertising how safe and easy your business transactions are through commercials, advertisements and having an encryption seal in your website.

woman covering her face

If your online retailing website doesn’t have encryption, people may see your website as shady. Consumers will believe you are unreliable and unfit to sell online. It gets worse if customer’s information was leaked during a business transaction from your website. Such bad publicity can destroy your company.

Having an icon that says your website has the latest encryption to combat hackers will reassure your customer’s faith. There are a lot of fearful consumers out there who wants to purchase online, but are unable to because of the fear of losing their credit card information and identities from poorly structured sites. By marketing heavily on how safe your online business is, you will be able to convert fearful consumers into loyal customers.

5 Comments

  1. Posted October 4, 2007 at 9:09 pm | Permalink

    It’s also to be able to back up your words, nothing works better at losing customer faith than a betrayal of trust…and it only takes 1 time!

  2. Posted October 5, 2007 at 6:49 am | Permalink

    this is very true, if a site doesn’t display the appropriate crudentials I will not be buying anything off of it.

  3. Posted October 5, 2007 at 9:18 am | Permalink

    Joanne- Yep, you have to have encryption if one is going to advertise about a secure online business transaction. Not doing so will just make your business look bad. Is not hard to see if the site is encrypted or not.

    Debo- I’m a big fan of huge reputation and credential before buying something. That’s why I only use amazon.com to buy the books I want.

  4. Posted October 5, 2007 at 10:46 am | Permalink

    I was afraid before buying stuffs online. Until one day I overcome that fear. I started in ebay.

  5. Posted October 5, 2007 at 11:51 am | Permalink

    Ebay is a good starting point since it is a reputable business. I wonder if they marketed early on as a secure place to shop and trade.

One Trackback

  1. By Jar Full of Links: October 5, 2007 on October 5, 2007 at 11:48 am

    [...] with online identity theft on the rise, learning how to convert your fearful customers is a [...]

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