Reputation is hard to gain but easy to maintain. If your business reputation is tarnished, it takes time to regain. Through integrity and sincerity, you are able to win back your reputation. Integrity – By being honest to your customers, admitting faults, accepting refunds and apologizing, your business will be viewed in a more positive [...]
When you sell, you must be able to relate to your customers. If you are passionate about your business in the first place, you started it because it didn’t exist or the average business couldn’t meet up to your expectation. You use that as a way to craft your selling pitch, understanding your customer’s frustration…
There are 4 main factors in strategy. To know them all is the pinnacle of success. Right Information – information is the key to strategy, and having the right information is like life and death for rumors, gossips and the false can cover up the truth. Right Place – the right place is the…
In today’s business era, hospitality reigns. It is not enough to provide superior products/services with mediocre hospitality. Hospitality is very important because it is giving attention, warmth, generosity and a smile on the customer’s face. Atmosphere is important and serving your customers like kings and queens gives them a memorable experience which they will keep [...]
Words unrefined is a crude affair, for it easily offends the ears when spoken without thought. The word “But” is catastrophic for something that is composed of 3 letters for even if the first phrase is positive, everything turns negative through it. The “But” leads to a negative that obscures everything that was…